Privacy Policy

Last Updated: August 2026

Mountain Heart Ministries respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains what information we may collect through our website, how that information may be used, and the steps we take to protect it.

Information We May Collect

When you visit our website, contact Mountain Heart Ministries, request information, volunteer, make a donation, or submit a request for assistance, we may collect information that you voluntarily provide.

This may include:

• Name
• Email address
• Telephone number
• Mailing address
• Organization or church affiliation
• Information submitted through contact or assistance forms
• Donation and transaction information
• Other information you choose to provide to us

We ask that you provide only the information necessary for the purpose of your communication with Mountain Heart Ministries.

Requests for Assistance

Individuals requesting assistance may be asked to provide additional information necessary for Mountain Heart Ministries to evaluate a request, determine eligibility, verify circumstances, or coordinate assistance.

Because requests for assistance may contain personal information, we will make reasonable efforts to limit access to those individuals who need the information to evaluate or fulfill the request.

Information may sometimes need to be shared with a church, community organization, service provider, or other partner when necessary to coordinate requested assistance. When appropriate, we will seek permission before sharing personally identifying information outside Mountain Heart Ministries, except where disclosure is required by law or reasonably necessary to protect someone’s safety.

How We Use Your Information

Information collected through this website may be used to:

• Respond to questions and messages
• Evaluate requests for assistance
• Coordinate programs and services
• Communicate with volunteers and community partners
• Process and document donations
• Maintain appropriate ministry and financial records
• Improve our website and programs
• Meet legal, financial, and regulatory requirements
• Protect the security and integrity of Mountain Heart Ministries

We do not sell or rent personal information to marketers or other organizations.

Donations and Payment Information

When online donations are available, payments may be processed through third-party payment providers.

Mountain Heart Ministries does not intend to store complete credit card or banking information on its website. Payment processors may collect and process information according to their own privacy policies and security practices.

Email Communications

If you contact Mountain Heart Ministries by email or through one of our website forms, we may use the information you provide to respond to your inquiry.

If we later offer newsletters or other optional email communications, recipients will be given a way to unsubscribe from those communications.

Website Analytics and Cookies

Our website may use cookies and similar technologies that help the website function properly and provide general information about how visitors use the site.

Third-party services used by the website may also place cookies or collect limited technical information according to their own privacy policies.

You can generally control or disable cookies through your web browser settings, although doing so may affect some website functions.

Third-Party Websites

Our website may contain links to churches, government agencies, community organizations, service providers, or other third-party websites.

Mountain Heart Ministries is not responsible for the privacy practices, security, accuracy, or content of websites operated by other organizations. Visitors should review the privacy policies of those websites before providing personal information.

Protecting Your Information

Mountain Heart Ministries takes reasonable administrative and technical measures to safeguard personal information.

However, no website, email system, or method of electronic transmission can be guaranteed to be completely secure. For that reason, please do not send highly sensitive information through a general contact form or ordinary email unless specifically requested.

Children’s Privacy

Our website is intended primarily for adults.

We do not knowingly seek to collect personal information directly from children through our general website contact forms. Parents, guardians, schools, churches, or other responsible adults should contact Mountain Heart Ministries regarding assistance or programs involving minors.

Information Retention

We may retain information for as long as reasonably necessary to carry out ministry activities, maintain financial and organizational records, comply with legal requirements, resolve disputes, and protect the interests of Mountain Heart Ministries and the people we serve.

Information that is no longer reasonably needed may be deleted or securely disposed of when appropriate.

Changes to This Privacy Policy

Mountain Heart Ministries may update this Privacy Policy as our programs, website, or legal requirements change.

The current version will be posted on this page with the date of the most recent update.

Contact Us

Questions about this Privacy Policy or the way Mountain Heart Ministries handles personal information may be directed to:

Mountain Heart Ministries
Email: info@mountainheartministries.org